Recovery Ways Admission Orientation


Recovery Ways is honored to be part of your recovery journey. You are about to embark on a process that can change your life and of those around you. We believe you are capable of recovery and growth. We will support you every step of the way.

As you prepare to enter treatment many questions can come up. Below are resources to help address those questions. After admission you will receive an additional orientation to help you become familiar with the facility, community, staff and expectations.


What to pack for treatment

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Frequently Asked Questions (FAQ)

Please click on the link to visit a complete FAQ list:

FAQ – Travel

Q: If I’m traveling, what is the process?
A: Once travel is confirmed; a Recovery Ways employee will greet you in baggage claim at the time of arrival and transport you to the designated facility.


FAQ – Insurance/Length of Stay/Financial

Q: How long will I be there?
A: Each Client’s treatment needs are different. Every Client will go through an initial assessment with our Medical and Clinical Teams to determine their individual treatment plan with specific goals. If a Client is using health insurance to cover the cost of treatment, our team will advocate at each review the recommendations based on medical necessity criteria to support the Client. Recovery Ways offers a full continuum of care from medical detox, residential treatment, partial hospitalization, and intensive outpatient. We believe the longer a Client is engaged in treatment the more likely they are to be successful long term. There is no set amount of time at each level of care. Our clinical recommendation is 30 days of Residential and partial hospitalization. The Treatment Team will work with the Client, identified persons of support and insurance to meet an individual’s goals. Clients should plan on stepping down in care with us as they receive treatment to reduce symptoms associated with substance abuse and mental health concerns.

Q: How much will this cost?
A: If a client is using health insurance to cover treatment, they will typically have an out of pocket amount they have contracted with their insurance (Patient Responsibility). Before admission, we will discuss with you the amount specific to your insurance plan. We can assess options to meet your financial needs. If a Client is privately paying, we will go over the plan for coverage and what is included in this agreement.


FAQ – Arrival

Q: What happens when I first arrive?
A: Upon admission each Client will go through a medical clearance process with our medical team to determine if medical detox is needed. Simultaneously you will complete paperwork with our intake team to allow us to provide services to you.

Q: Do I have any restrictions when I first arrive?
A: Depending on the level of care you admit to, there is typically an assessment period that can last 24-72 hours to help our team understand your needs and clear you to participate in treatment that may occur outside of the facility.


FAQ – Communication

Q: Can I use my cell phone while in treatment?
A: Upon arrival you will check your cell phone and electronic devices in. These will be kept in our safe. Recovery Ways provides a phone system that you can use free of charge to make calls. Depending on which program you are enrolled in, your phone usage will vary from daily to weekly. Clients can receive messages at the facility and return calls at designated phone times. In some circumstances, a client may work with their therapist or case manager for supervised access to their cell phone.

Q: Can I bring my lap top/electronics?
A: Recovery Ways provides a computer at each level of care to be able to login for communication, taking care of financial responsibilities and discharge planning. Clients will work with their therapist to determine access for this on a limited basis. iPods or MP3 players can be used at certain times but cannot have the ability to connect to the internet or take pictures.


FAQ – Visiting/Family Program

Q: Can I have visitors?
A: A Client can have visitors at the facility on Sundays from 3-5pm with approval from the Treatment Team starting 10 days after admission. For those in Chatham admitted to the partial hospitalization program, visitation is from 2-5pm on Sundays.

Q: How can the family be helped?
A: Recovery Ways offers online support for families (identified persons of support) to educate and receive support through our Family Program. Our Family Program Team will contact your family within the first seven days of treatment to begin these support services. We also offer weekly family workshops on Friday & Saturday at the facility for you to participate in with approved family members. This will typically happen a few weeks into treatment after the identified parties have had time to make plans and coordinate their schedule.


FAQ – Facilities/Day to Day/Schedule

Please visit here to see pictures of our facilities and here to see a sample schedule for our residential program. Individual therapy, psychiatry, case management and occupational therapy are scheduled with each Client according to their needs and in addition to the sample schedule.

Q: How many people are at your facility?
A: Each facility at Recovery Ways serves a different level of care and has different purposes. We work hard to offer individualized treatment with case loads for our therapists, medical team and case managers.

Q: Can I have my own room?
A: In residential treatment, each room can be shared with one other individual. Depending on the number of clients we have in care, we will work to help you have your individual space and will not have more than two people in each room. Each room has a private bathroom and ample closet space. In our partial hospitalization program, each client has their own room/bathroom in an apartment with a shared living room and kitchen.

Q: Can I smoke?
A: Recovery Ways does allow tobacco use in accordance with Federal Law, whereas clients age 21 or older are able to use tobacco products at our facility on designated breaks throughout the day. Vaping is not allowed. Recovery Ways will work with clients on smoking cessation while you are with us if desired.

Q: Is there a dress code?
A: Recovery Ways does have a dress code that promotes both healthy boundaries and self-expression.

Please work with your Admission Counselor to address any additional questions or concerns.

We look forward to your arrival!

The Recovery Ways Team

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